Refund policy

Refund & Return Policy

Returns

• Returns are accepted within 7 days of receiving your order.
• The toy must be unused, in its original packaging, and include all accessories and proof of purchase.
• Products that have been used, damaged by misuse, or are missing parts are not eligible for return.

Damaged or Defective Items

• If your metal toy arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.
• We will offer a replacement, exchange, or full refund, depending on the situation.

Refunds

• Once we receive and inspect the returned item, approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
• For change-of-mind returns, the customer is responsible for return shipping costs.

Non-Returnable Items

• Clearance or sale items (unless defective).
• Customized or personalized products.
• Items returned without original packaging or showing signs of use.

This policy should also comply with your local consumer protection laws, which may give customers additional rights for defective goods.